4410 Governor’s Row - Austin, Texas 78744

Phone # (512) 448-2222

Credit Hours Approved:

Continuing Legal Education (CLE) approved for 6.25 hours (Course No.: 901375695)

Commission for Case Manager Certification (CCM) approved for 6.00 hours (Approval No.: 170001385)

Continuing Education (CE) for Adjusters’/Agents approved for 4.50 General hours and 2.00 Ethics hours (Course No.: 107594)


Register Here!                            Attendees List


About the Presentations and Speakers



7:30 a.m. – 8:20 a.m.

Registration and Continental Breakfast


8:20 a.m. – 8:30 a.m.

Welcoming Remarks and Housekeeping Matters

Steve Nichols, Manager of Workers’ Compensation Services, Insurance Council of Texas


8:30 a.m. – 9:00 a.m.

More Than a 3 Hour Tour, Not Quite a Voyage of the Doomed, But Steer Clear of the Rocks...Your 2017 Texas Legislature

Albert Betts, Executive Director, Insurance Council of Texas

Get an update on the key workers’ compensation issues being considered in the 85th legislative session, and how those changes may impact your day-to-day operations and compliance with the Texas system


9:00 a.m. – 9:45 a.m.

What Adjusters and Attorneys Need to Know About Navigating the Extent of Injury Determination and Dispute Processes

Adrienne J. Gasser, Shareholder, Downs Stanford, P.C.

Learn how to effectively handle extent of injury disputes and the related dispute resolution process while staying in compliance with the statute and rules.


9:45 a.m. – 10:00 a.m.

15 Minute Networking Break


10:00 a.m. – 11:00 a.m.

Fraud in the Texas Workers’ Compensation System: The Way Forward

Teresa Carney, Director of System Monitoring & Oversight, TDI Division of Workers’ Compensation

Donna Crosby, Assistant District Attorney, Travis County District Attorney’s Office

Find out what you need to do to properly document and refer a workers’ compensation fraud case to the Division of Workers’ Compensation.


11:00 a.m. – 12:00 p.m.

Miles and Miles of Texas: The Bifurcated Contested Case Hearing

Lauren Goerbig, Burns Anderson Jury Brenner, L.L.P.

Learn about the DWC’s bifurcated contested hearing process and how it could impact your handling of claims.


12:00 p.m. – 1:15 p.m.

Lunch and Networking Opportunity


1:15 p.m. – 2:15 pm.

Ethics and Claims Handling Part One

Bobby Stokes, Partner, Flahive Ogden & Latson, P.C.

The ethical handling of claims is important and required. Come learn the do’s and don’ts of claims handling.


2:15 p.m. – 2:40 p.m.

25 Minute Networking Break


2:40 p.m. – 3:40 p.m.

Ethics and Claims Handling Part Two

Bobby Stokes, Partner, Flahive Ogden & Latson, P.C.

Continue the quest to learn what you should and should not do when handling a workers’ compensation claim.

3:40 p.m. – 4:30 p.m.

Traversing the World of the Troubled Claim

Stuart Colburn, Shareholder, Downs Stanford, P.C.

When a workers’ compensation claim goes south, handling the claim and claimant can often lead to trouble. Learn how to properly handle a troubled claim and bring it to a successful resolution.


4:30 p.m.

Closing Remarks and Final Housekeeping Matters

Steve Nichols, Manager of Workers’ Compensation Services, Insurance Council of Texas


Sponsorship Opportunities Available

Sponsorship opportunities are available. View information about sponsoring the seminar here.

Contact Steve Nichols at (512) 444-9611 ext-278 or via e-mail at snichols@insurancecouncil.org to inquire about sponsorship opportunities.