Dear ICT Member,

Each November we take time to give thanks and this year the sentiment means so much more. The last few months have tested our resolve, patience, and our humanity, as we’ve dealt with the worst global pandemic since the Spanish flu of 1918, with over 250,000 American deaths, a record breaking hurricane season, social unrest and calls for social justice, and an election that is testing our notions of what it means to be a democracy. Despite these extreme challenges, we have done our best to adapt and continue life in a new, but stressful, “normal”.
In Texas, the record setting hurricane season spared the Texas coast from the devastation that struck Louisiana multiple times. However, we had some flooding and damage in certain areas and companies responded to those in need. We hope those affected by the storms have begun rebuilding and thank our member companies for their efforts to handle these claims in a remote working and claims handling environment.
ICT and our members are grateful and proud to work in an industry that has responded to these challenges by attending to the needs of our customers, protecting the well-being of our employees, and ensuring the financial solvency of the industry. After the pandemic began, our industry implemented innovative solutions to protect the health and safety of our employees and maintain positive relationships with and enhance the customer experience while respecting social distancing and other safety precautions.   
To help our customers during these difficult financial times, Texas auto insurers provided refunds, discounts, and dividends, to policyholders amounting to over $1.4 billion. Nationally, the industry has donated over $280 million to organizations committed to alleviating the economic impact of the pandemic. We thank our members and their employees for their unselfish efforts and dedication to taking care of our fellow Texans.
Earlier this year, as this nation dealt with issues of social justice and societal unrest, our industry pledged millions to various social justice causes and community efforts. A number of industry leaders expressed their commitment to social justice, engaged in discussions on diversity and inclusion as a core value, and challenged their associates to dialogue and action. This commitment toward improving a more diverse and inclusive workforce benefits our communities and the next generation of insurance professionals.
Later this week, as you gather with family and friends around the table, or in some cases virtually, to give thanks, take a moment to remember those who are less fortunate or who are suffering financially, emotionally, or through a serious health condition. We all need to reflect on the challenges we have faced in 2020 and be thankful for our continuing ability to adapt, respond, and assist Texans during times of crisis or loss.
As we celebrate the Thanksgiving holiday, we are given a gift – a gift to reflect upon our many blessings. While we remain mindful of those who struggle here in our country and our world, let us seize the invitation to rededicate ourselves to make a difference in the lives of others.
Thank you for being a part of the ICT family and as always let us know what we can do to be of assistance to you and your company.

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