Albert Betts, Jr.

Albert has served as executive director since March 31, 2014. Prior to joining ICT, he was a partner at the law firm of Thompson Coe Cousins and Irons, LLP, practicing in the firm’s Insurance law and Governmental and Legislative Advocacy Group. While there he served as general counsel for ICT, and represented other insurance related clients at the Texas Department of Insurance and the Texas legislature.

In 2005, he was appointed by then Texas Governor Rick Perry as the first Commissioner of Workers’ Compensation for the State of Texas, and reappointed in 2007. He served as Commissioner from 2005 through 2008. Prior to being appointed Commissioner, Mr. Betts served as Chief of Staff for the Texas Department of Insurance.

Overall, Albert has nearly 25 years experience as a lawyer, public policy administrator, and in executive management. He is also co-editor of the Texas Workers’ Compensation Handbook and is a frequent speaker to insurance, risk management, and employer groups on property and casualty insurance and workers’ compensation issues.

He received his undergraduate degree from the University of Texas at Austin and his law degree from the University of Texas School of Law, and has been a licensed attorney since 1991.

Paula Harmon

Paula Harmon, CPA is the Chief Financial Officer/Chief Operating Officer for ICT. She joined the organization in 2016 and brings over 20 years of varied experience to her role. When not at work, Paula enjoys spending time with her family, listening to music, catching a good movie, reading or cheering on the Longhorns football team.

Angie Dietz

Angie M. Dietz joined ICT in November 2016 and serves as their Human Resources Manager. Angie brings over 15 years of HR experience to the organization. Angie holds a Bachelor’s degree in Business and a Master’s degree in Human Resources Management from Texas State University. Her primary focus has been with self-funded benefit plans, 401K plans, and Human Resources Information Systems (HRIS).

Mark Hanna

Mark’s primary responsibilities include preparing news releases on events that have a direct impact on the insurance industry in Texas. He is also responsible for signing up new Members and Associate Members. His other projects include an Annual Hurricane Tour, the We’re Out to Alarm Texas smoke alarm campaign, the Lock, Take and Hide crime prevention program and the Texas Committee on Insurance Fraud. Prior to ICT, Hanna was a TV anchorman at KTBC-TV, Director of Public Affairs at the UT System and in public affairs at the Texas Department of Insurance.

Mark can be reached at His direct line is 512-326-7616. Twitter @VoiceforTexas

Steve Nichols

Steve Nichols is ICT’s Manager of Workers’ Compensation Services. As the program manager, he monitors regulatory, judicial and legislative developments that impacts ICT membership and represents ICT’s members before the Texas Department of Insurance (TDI) and TDI’s Division of Workers’ Compensation. He also develops training and is the editor for all workers compensation publications. Prior to joining ICT, Steve worked for the Texas Workers’ Compensation Commission as the manager of medical dispute resolution, APA hearings administrator, and mediator. He also served 25 years in the military on active duty and as a reservist as a paralegal and military law office manager. He retired from the Navy Reserves in 2005. Steve is a graduate of the University of Maryland and Troy State University. He earned a Bachelor of Science degree in Politics and Government from the University of Maryland.

Steve can be reached at His direct line is 512-326-7618.

Matt Stillwell

Matt Stillwell is ICT’s Manager of Governmental and Regulatory Communications. He monitors the various entities affecting the insurance industry in Texas like the State Legislature, Texas Department of Insurance, and TWIA, among others, and reports back to ICT members. Matt also publishes the monthly Texas Insurance Newsletter. Prior to joining ICT, Matt owned an independent insurance agency for 9 years, and has additional background in marketing, public relations, and politics.

Jill Duggan Hale

Jill joined ICT in April 2018 and serves as their Member Engagement Specialist. Originally from Michigan, when asked, she will tell you that she got to Texas as soon as she could! Jill attended St. Edward’s University in Austin, Texas where she received her undergraduate degree in Business Communication and her Master’s degree in Arts and Human Services. She brings over 20 years of sales and marketing experience along with a passion for fundraising and outreach for ICT and the Education Foundation. Jill is a member of TSAE, AAIP and is certified in Mediation and Conflict Resolution. When not at work, you can find her cheering at her daughter’s school sporting events, trying out a new recipe at home or watching college football.

Davida Redwine

Davida Redwine is ICT’s Website and Database Administrator. She is responsible for managing web environment design, deployment, development and maintenance activities. As Database Administrator, she maintains ICT's member database. Prior to her current role, she was the Systems Administrator for ICT. Davida holds a Bachelor's degree in Business Information Systems and has over 20 years of various IT experience.


June 26-28

DWC Texas Workers' Compensation Conference

Register Here

July 11-12

ICT/AFACT 27th Annual P&C Insurance Symposium
Register Here

Sept 19

ICT Workers' Comp Conference
Registration Opens Soon!