Texas Department of Insurance: Guidance on claims handling and grace periods



TDI issued a bulletin to help consumers and the insurance industry during the COVID-19 outbreak.

TDI expects all insurers to work with policyholders who may experience financial hardships due to the COVID-19 outbreak.

  • TDI encourages insurers to use grace periods for payments, temporary suspension of premium payments, payment plans, and other actions to allow continuing insurance coverage as appropriate.

TDI is extending claims-handling deadlines by 15 days to help insurers respond to the outbreak.


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